Conversations · Unified Inbox
Every chat, one inbox, zero missed leads
WhatsApp and website chats land in one shared inbox. Assign, reply with saved answers, or let your AI agent take the first message.
< 10 sec
average first response with AI hand-off
1
shared inbox for the whole team
2×
more chats handled per staff member
Illustrative
How it works
- 1
Turn it on
Open Unified Inbox from the sidebar — it’s already included in your workspace.
- 2
Make it yours
Set it up with your own details, fields, templates or staff in a few minutes.
- 3
Let it run
Connect a workflow so it works for you around the clock, even at 11 p.m.
What Unified Inbox does
Assignment that sticks
Assign conversations to staff so two people sharing one number never reply twice — or not at all.
Quick replies with variables
Saved answers fill in first name, slot times or any custom value before you hit send.
AI hand-off
An AI agent answers first from your Micro-Brain and passes the chat to a human when it is unsure.
Media, buttons and lists
Send images, documents and interactive buttons or lists through the official WhatsApp API.
Website chat in the same view
Conversations from your chat widget sit beside WhatsApp, already linked to the contact.
Assignment that sticks
Try it here — no login
A small, working sandbox of the real thing.
Kya kal 3 baje ka slot free hai? (Is 3 PM tomorrow free?)
Quick replies — variables fill in
Works with
Workflow triggers
New lead · New WhatsApp API lead · Tag added · Pipeline stage changed · Form submitted · Appointment booked or updated
Workflow actions
Add tag · Remove tag · Add / update CRM · Change lead quality · Convert lead to customer · Add to contact group · Assign to staff · Assign to AI agent · Change appointment status · Grant course access · Revoke course access · Grant community access · Revoke community access · Send WhatsApp message · Send email · Internal notification · Webhook · Advanced webhook · Delay · Evaluate condition · Execute automation · Remove automation · Exit
Plans and limits
| Basic | Pro | Growth | |
|---|---|---|---|
| Unified Inbox | |||
| Contacts | 2,000 | 10,000 | 50,000 |
| Staff seats | 5 | 20 | 40 |
| Emails / month | 5,000 | 25,000 | 1,00,000 |
Roadmap: Instagram DM and SMS in the inbox are on the roadmap and not available yet. See roadmap
Unified Inbox questions
The agent replies using the AI provider you connect and your Micro-Brain. Most modern providers handle Hinglish well, and you can force a hand-off when it is unsure.